Card Statuses

Why is my card locked and not working?

Charlie avatar
Written by Charlie
Updated over a week ago

Cards have multiple statuses that you should be aware of. Some are managed by you and others are handled by our automated system.


Card is ready to be used. If a physical card is marked active, it is ready to be used for transactions offline as well as with ATMs.


This card is locked and all transactions will be declined.

Suspected Fraud

VISA's automated system may mark your card as suspected fraud if it identifies potential fraud happening on your card. A card marked suspected fraud cannot be used again. You'll need to create a new one.


A card that is closed or cancelled is no longer usable.

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